Software Escrow Frequently Asked Questions

We have answered the most frequently asked questions below. If you have any other questions, please get in touch with us.
A woman sitting at a desk answering questions about software escrow, SaaS escrow, source code escrow, automated escrow and technology escrow while a man walks around with a question mark.
An escrow agreement is a contract among a depositor, a beneficiary, and an escrow agent. Typically, the escrow agent is asked to hold and dispose of certain deposit materials as part of a larger transaction between the depositor and beneficiary. Often, the escrow agreement will have release conditions that are contingent upon certain performance deliverables by the depositor and other obligations of the beneficiary.
A software escrow agreement is an escrow agreement that supports a software license agreement. In many cases, the escrow agent is asked to hold and dispose of software source code, build instructions and other proprietary information required by the beneficiary to support the licenses software if the depositor fails to meet their obligations of the license agreement.
Software-as-a-service escrow agreements are different from traditional software escrow agreements in that they often include many different and / or additional terms and conditions (i.e. credentials for the hosting provider to allow for takeover of the hosting environment, shorter release processes since down time in a SaaS environment is often immediate and can be permanent. Further, many SaaS escrow agreements include storage of the beneficiary’s data as well as periodic testing of hosting credentials to ensure that the beneficiary can leverage the escrow deposit materials to continue to use the SaaS application should the software vendor fail) because SaaS environments vary widely.
Any time a company is reliant upon proprietary technology for business critical functions, an escrow agreement should be considered to provide an action plan for continued functionality in the event of vendor failure. Virtually any technology, process, recipe, secret, or other element can be proven, documented, and stored for contingent release.
Expert escrow agents can successfully administer a wide range of escrow release conditions. The escrow agent should not be relied upon to prove or disprove the occurrence of release conditions, but rather they should administer their proven release process without prejudice. Escrow release conditions should be carefully negotiated as part of the overall agreement and associated escrow agreement.

Typical release conditions include:
  • Bankruptcy of the depositor (i.e. Software vendor)
  • Failure to meet support obligations of the license or services agreement.
  • Total cessation of business.
Less typical release conditions may include:
  • Acquisition by a competitor of beneficiary.
  • Fee increases in excess of some previously negotiated cap.
  • Sunsetting of a product Virtually any release condition can be administered by an experienced escrow agent provided that their process is clear and a dispute resolution process is clearly specified.
This is an often-negotiated component of the escrow. As a general rule of thumb, the beneficiary pays the escrow fees either directly or indirectly. It is also common for depositors to add a markup or administrative fees for their costs, efforts and risks associated with the escrow.
There are a few ways to handle this issue: The most common approach is to hire the escrow agent to test the materials held in their possession in a “simulated release” fashion to determine if all materials are present to support the technology without input from the depositor. This approach is the most independent method and removes risk for both the depositor and beneficiary. An alternative approach is for the beneficiary to witness preparation of the escrow deposit at the depositor’s location. This approach often omits much of the build up process as the depositor has the build environment functioning already.

PRAXIS’ Automated Escrow™ solution ensures that we’re always holding on to the most up-to-date version of the Deposit Materials available. 

PRAXIS Automated Escrow™ seamlessly integrates with source code repositories like GitHub and Bitbucket to ensure secure, weekly escrow deposits without manual intervention. Here’s how it works:

• Automated Deposits – PRAXIS connects directly to your version control system and automatically deposits source code, documentation, and other critical materials into escrow at predefined intervals or milestones.
• Immutable Storage – Deposits are stored securely with an Infinite Retention™ policy, ensuring that every version remains accessible for future verification or release events.
• Compliance & Security – PRAXIS is SOC 2 certified, providing enterprise-grade security and compliance for all escrow deposits.
• Continuous Verification – Our system verifies deposit integrity, ensuring the materials are properly captured and accessible when needed.
• Customizable Terms – Clients can define deposit schedules, verification requirements, and access conditions to align with their specific needs.

This streamlined approach removes the burden of manual uploads, enhances compliance, and ensures business continuity for all parties involved.

Security is our top priority. PRAXIS is SOC 2 compliant, adhering to the highest industry standards for data security, confidentiality, and integrity. We implement advanced firewalls, encryption protocols, and secure storage to safeguard your escrowed materials from unauthorized access. Additionally, we carry Errors & Omissions (E&O) insurance, providing an extra layer of financial protection. With PRAXIS, you can trust that your intellectual property remains protected at every stage of the escrow process.

Traditionally software and technology escrow deposits have been stored in media vault facilities designed for the protection and preservation of magnetic media. Increasingly escrow deposits and the associated user data are stored in an encrypted form on electronic vaults. This allows for significantly more frequent updates, easy redundancy and expedited release when needed.
The depositor and beneficiary are often at odds on this issue. Commonly depositors view a request or requirement for an escrow agreement as an insult or some form of distrust. Also, the escrow means extra work and risk for the depositor so they are often reluctant to agree to and fulfill the escrow. The beneficiary is simply trying to protect their business and their investment. As such, the escrow agreement should be negotiated in tandem with the larger agreement (i.e. Software license, SaaS agreement & etc.) and signed at the same time as the larger agreement. Once the larger agreement is signed, the beneficiary loses all leverage with regards to requiring the depositor to fulfill their escrow requirements. The signed escrow agreement is the first step on the continuum of escrow protection, but it Is critical because without the agreement in place the balance of the protections cannot be accessed.

Yes! PRAXIS offers flexible and customizable escrow agreements tailored to your unique business requirements. Whether you need specific release conditions, verification services, or multi-party agreements, our team works closely with you to craft an escrow arrangement that provides maximum value and protection. We ensure your escrow terms align with your risk management strategy, giving you peace of mind that your investment is fully safeguarded.

US law is most defined in terms of escrow. US law is often considered the best framework for software and SaaS escrow agreements due to its strong legal precedents, business-friendly environment, and enforceability. Here’s why:

• Established Legal Framework – The US has well-developed intellectual property (IP) laws that protect software and SaaS assets, including copyrights, trade secrets, and patents. This provides clear protections for both software vendors and beneficiaries.
• Enforceability of Contracts – The US legal system has a long history of upholding technology and escrow agreements, making contract enforcement more predictable and reliable compared to jurisdictions with less-developed case law in this area.
• Business-Friendly Regulations – US contract law allows for customized, flexible escrow terms, enabling businesses to tailor agreements to their specific needs without excessive regulatory burdens.
• Trust in Dispute Resolution – The US legal system provides strong dispute resolution mechanisms, including arbitration and litigation, which are widely recognized and respected in international business transactions.
• International Acceptance – Many global companies prefer US law for escrow agreements because it is widely understood, often neutral in cross-border contracts, and backed by extensive precedent in technology transactions.

For software and SaaS escrow agreements, US law provides the strongest combination of security, enforceability, and flexibility, making it the preferred choice for businesses worldwide.

The typical release process includes a written request for a release of the deposit materials and requires a sworn statement by an officer of the beneficiary confirming the limits on usage allowed under the license agreement. The length of the escrow release process can vary from a few days to 90 days depending upon the negotiated circumstances and importance of the technology.

The standard escrow deposit release timeframe is 30 days, but PRAXIS offers expedited release options to meet critical business needs. With our premium service, materials can be released in as little as 5 days or even 2 days in urgent situations. Our streamlined process ensures beneficiaries gain access to escrowed materials quickly and securely when a release condition is met.

Not all escrow providers offer the same level of service, security, and innovation. PRAXIS stands out with:

• Automated Escrow™ – Our proprietary solution streamlines deposits, ensuring compliance with escrow agreements without manual intervention.
• Infinite Retention™ – Unlike providers that delete deposits after a set period, we securely retain escrow materials as long as needed.
• SOC 2 Compliance – We meet the highest security standards to protect your intellectual property.
• Experience & Expertise – Our team of veteran escrow professionals has decades of industry knowledge.
• Fast, Personalized Service – We provide responsive, U.S.-based customer support, ensuring your escrow needs are met efficiently.

With PRAXIS, you get a trusted partner committed to securing your software investments and business continuity.

If your level of service includes Automated Escrow, you can request setup by completing this deposit materials form. Once you’ve completed the form, our team will reach out to schedule a call to establish Automated Escrow.

Go to the form >

To add a standard beneficiary, please use this form.

To add a signature or certificate level beneficiary, please contact your PRAXIS representative.

To remove a beneficiary, simply have the Authorized Representative on your account email support@praxisescrow.com.

Once you’ve finalized your Escrow Agreement, you will receive an email providing you with next steps, which include submitting your deposit materials. To submit materials for the first time, please complete this deposit materials form.

If you are submitting physical deposit materials, you will receive an email with instructions for mailing your deposit after completing the deposit materials form.

If you are submitting materials via Automated Escrow or sFTP deposit, a PRAXIS representative will contact you with next steps after you’ve completed the deposit materials form.

To pay your invoice, simply click the link on the invoice email that says “Pay Invoice then follow the prompts to complete your payment via credit card, check or bank transfer.

Get all your questions answered or get started today.

Call us at 800-213-9802 or visit our contact page for alternative options!
Call Our Team Today Or
Visit Our Contact Page